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The Stockdale Paradox: Why Too Much Optimism Can Hurt Your Sales Performance

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I consider myself to be a pretty optimistic guy.

Positive thinking and taking the optimistic approach are key cornerstones to my mindset.

After reading the business and leadership classic  Good to Great by Jim Collins I started to view optimism very differently.

How optimism can work against you.

Jim recounts the story of Admiral Jim Stockdale, who was the highest-ranking military official captured during the Vietnam war.

Admiral Stockdale spent 8 years as a POW and survived to tell the tale.

In the book “Good to Great” Admiral Stockdale is asked by Collins, who among the POWs did not make it out?

“Oh, it’s easy. I can tell you who didn’t make it out. It was the optimists.”

He recounted how the majority of POWs were filled with optimism.

They were convinced that by Christmas time they would be released. Christmas arrived with no release.

They were sure that by Easter time they would be released.Easter arrived with no release.

This cycle would repeat itself until the POWs eventually died having never experienced the freedom they were so certain of.

They died of a broken heart.

Stockdale goes on to tell Collins,

“This is what I learned from those years in the prison camp, where all those constraints just were oppressive. You must never ever confuse, on the one hand, the need for absolute, unwavering faith that you can prevail despite those constraints with, on the other hand, the need for the discipline to begin by confronting the brutal facts, whatever they are. We’re not getting out of here by Christmas.”

The Power of holding two opposing thoughts

The top sales performers in any organization are able to balance their optimism with their realism.

They understand small defeats are part and parcel of the job. Not every opportunity will turn into a sale and not every month will be their top-grossing month.

This mindset creates a healthy duality.

Acceptance that failure will come while having confidence that success is imminent. This drives a quest for constant improvement.

The Flaw of the Eternal Optimist

No matter how many failures or defeats they encounter, the optimist continues to believe the opportunities will get better, the leads will get stronger, etc.

Instead of looking inward and taking responsibility for their underachieving performance, the optimist will look outward and assume they are doing everything right.

As a result, they will fail to self reflect and course correct.

Inevitably burn out follows!

For all the sales professionals reading this

If you self identify as an optimist, make sure you are able to balance it with an equal dose of realism.

If you are having a tough month or quarter, take the time to re-evaluate your process and find ways to improve it.

Don't assume that things will magically turn themselves around.

For all the Sales Managers reading this

If you are on the lookout for the pessimist on your team, maybe you should also be on the lookout for the eternal optimist.

It is the eternal optimist that may actually have the most negative impact on your numbers.

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